Community standards

Describe items accurately, use current photos, state meaningful defects, keep stock correct, and do not impersonate another person or business.

Do not create, request, or share child sexual exploitation material. Do not list illegal, stolen, recalled, counterfeit, dangerous, sexually exploitative, or otherwise prohibited goods. Tokosss may hide or remove questionable content while it is reviewed.

Harassment, credible threats, hate, bullying, sexual solicitation, fraud, and sharing another person's private information without permission are not allowed. Do not use profiles, stories, comments, reviews, or chat to target or intimidate someone.

Never ask for another person's one-time login code, Mobile Money PIN, password, or collection code. Do not impersonate Tokosss staff, falsify delivery evidence, manipulate payment status, or evade applicable Tokosss fees and protections.

Reviews must reflect genuine transactions. Do not coordinate fake ratings, misrepresent counterfeit goods as authentic, repeatedly post unwanted promotions, or use stories, comments, reviews, and chat to distribute abusive or deceptive material.

Use Report in the app on a profile, listing, post or story, comment or reply, review, or specific chat message, including a message containing media or voice. Choose the reason that best fits and add useful context. Tokosss sends the report and a private evidence snapshot to authorized staff; your identity is not shown to the reported user.

Reporting and blocking are separate. Block applies to the user account and helps stop visibility and contact, but it does not file a content report. You can use either or both.

Tokosss staff assess reports and may dismiss a report, hide or remove content, deactivate a listing, suspend an account, restore content when appropriate, preserve restricted evidence, or cooperate with a lawful request. Enforcement depends on the available evidence, context, severity, and history.

To report something you cannot access in the app or appeal a moderation decision, email support@tokosss.com from the address or phone context associated with your account. Include the affected content or case details, but never send a login code or Mobile Money PIN. If someone may be in immediate danger, contact local emergency services first; Tokosss support is not an emergency service.