Privacy policy

We collect information you provide or generate while using Tokos:

• Phone number, name, username, profile photo, and profile details.
• Approximate or submitted location used to suggest delivery and pickup options.
• Listings, photos, orders, payments, reviews, messages, and support requests.
• Device and push-token information needed for security and notifications.
• If you apply for a verified role, identity-document photos and a photo of yourself.

We use this information to create and secure accounts, operate the marketplace, process orders and payments, arrange pickup and delivery, communicate order activity, review applications, prevent fraud and abuse, provide support, and improve Tokos.

We share only what is reasonably needed to provide the service:

• Order and handoff details with the relevant seller, pickup point, or transporter.
• Payment details with the selected mobile-money provider.
• Information with service providers that host, protect, monitor, or support Tokos.
• Information when required by law or necessary to protect users and the platform.

Tokos does not sell personal information. Identity documents are restricted to authorized review staff. A verified user's verification photo may be shown to an active delivery counterparty solely to help complete a handoff.

We keep information while an account is active and for as long as reasonably required to provide the service, maintain transaction records, prevent fraud, resolve disputes, satisfy legal obligations, and enforce agreements. Retention periods will be finalized after legal review.

You can update profile information in the app, manage notification permissions through your device, and request account deletion. Some transaction or safety records may be retained where the law or legitimate fraud-prevention and dispute-resolution needs require it.

Request account deletion →

Tokos uses reasonable administrative and technical safeguards. No service can guarantee absolute security. Keep login codes private and contact support if you suspect unauthorized access.

Tokos is not intended for children who cannot legally enter contracts where they live. Age requirements and any additional protections will be finalized before public launch.

We may update this notice as Tokos develops. Material changes may require users to review and accept a new version. Questions can be sent to support@tokosss.com.