Tokosss support

How can we help?

Choose the closest topic and include the phone number used for Tokosss. Never send your login code or mobile-money PIN.

Email support

Orders & pickup

Questions about order status, seller readiness, collection codes, pickup points, or delivery.

Get order help

Payments & refunds

Report an unexpected payment state, reversal, missing confirmation, or disputed transaction.

View refund process

Account & safety

Report content in the app whenever you can. For a report you cannot submit there, an appeal, account recovery, or a privacy question, contact our safety team. Never include a login code or Mobile Money PIN.

Report or appeal Delete an account

Response times

We normally reply within one business day and triage urgent safety issues first. Support is available in English and French. If someone may be in immediate danger, contact local emergency services; Tokosss support is not an emergency service.