Terms of service

By creating or using a Tokos account, you agree to these terms and the privacy policy. If you do not agree, do not use Tokos.

You must be able to enter a binding contract where you live. Your phone number identifies your account. Keep login codes private and provide accurate information.

Any eligible user may buy and sell. Registering a shop or pickup point, or working as a transporter, requires additional identity verification. Tokos may reject, suspend, or revoke verified status when information is false, expired, or cannot be confirmed.

Sellers are responsible for lawful listings, accurate descriptions, available stock, and the items they provide. Buyers are responsible for reviewing listings before ordering. Tokos connects marketplace participants and is not the seller of user-listed items.

Payments may be processed by MTN Mobile Money, Orange Money, or another disclosed provider. Any Tokos service commission will be shown before confirmation. Test builds use simulated payments and do not collect real money.

Orders may be collected at approved pickup points or handled by transporters. Handoff codes shown in Tokos confirm collection and delivery. Do not share a collection code until the item is physically ready to be received.

Do not list illegal or unsafe items, misrepresent goods, defraud or harass people, infringe rights, manipulate reviews, misuse personal information, bypass Tokos payment controls, or interfere with the service.

You remain responsible for listings, photos, stories, comments, messages, and reviews you submit. You grant Tokos permission to host and display that content to operate the service. Tokos may remove content and restrict accounts that violate these terms or the community standards.

Refund eligibility depends on order status, payment confirmation, handoff evidence, and applicable law. Users must cooperate with reasonable investigation requests. Read the separate refunds and disputes notice for the pre-launch process.

Tokos is provided on an “as available” basis. To the extent permitted by law, Tokos is not responsible for indirect losses or disputes caused solely by another marketplace participant. Nothing here excludes rights that cannot legally be excluded.

Material changes may require renewed acceptance. Questions can be sent to support@tokosss.com.